Commendation: Hammer has been honoured with the German Service Award 2022 in the category of “House and Home – Consulting”. The renowned award was presented for the twelfth time by the German Institute for Service Quality (DISQ) and the news channel n-tv.
The result underlines the fact that Hammer and its specialist stores place great emphasis on service and continuity. Hammer has already received the German Service Award – in 2020 – at that time in the category “Furnishings and Renovations”. “Of course, an award like this is a great distinction that we can all be very happy about and we would like to thank our employees, who continue to impress us with their expertise and consulting skills,” emphasise Hammer Regional Managing Directors Thomas König, Jens Oehler and Clemens Häufele. Looking ahead, “We will not rest on our laurels, however, but continue to work on improving the services we offer to our customers.”
In addition to a wide range of interior design products, our Hammer services include an all-round customer care package – also online. This includes individual design ideas for every home, created by our Hammer professionals. They also take care of services such as painting and wallpapering, installation and assembly or home delivery. This leaves our customers more time to relax and enjoy the renovated premises.
“A high level of customer dedication is essential if one wants to survive in today’s competitive environment. During the Covid-19 crisis, digitalised services and processes have played a key role in this respect. The winners of the German Service Award have successfully demonstrated how to flexibly respond as a company to the changing framework conditions and customer requirements,” says Markus Hamer, Managing Director of the German Institute for Service Quality.
The German Service Award 2022 was awarded in 29 categories. According to DISQ and n-tv, the selection of winners was based on an extensive examination of various studies and consumer surveys. More than 1400 companies from a broad range of industries were evaluated on the basis of around 7,900 undercover test contacts and almost 129,000 customer assessments. The study focused on criteria such as on-site advice, online, telephone and e-mail service as well as customer testimonials on quality of service.